Social Security reports that phone wait times are improving, but many blind and low-vision beneficiaries still face long delays — especially for complex issues like work incentives and overpayments. Here’s why those wait times still matter and how timing your call can help.
If you receive SSDI or SSI, there is one Social Security document you should request every year—but many people don’t know it exists. As we head into 2026, that document is more important than ever: the Social Security Benefits Planning Query (BPQY).